TERMS & CONDITIONS

Changes : If you wish to make a change to your tour itinerary, you must submit your request to us in writing by email at contact@discoverfrance.com or postal mail at: Discover France, 427 rue Hélène Boucher, Espace Commercial Fréjorgues Ouest, 34130 Mauguio, France. Once a booking request is received and confirmed by us in writing, any modification of dates or alteration of itineraries by you will incur change fees. Fees vary according to the type and scope of the change. Our vendors, which include hotels, often impose additional fees or penalties for changes and cancellations. These are included in the change fees and can be substantial. A minimum change fee of 200 Euros per person applies to any change within 60 or 30 days of travel, depending on the number of participants in your group.

Please note that for tours taking place during June, July and September bike rentals are non refundable. If you book a private guided tour, the fees for the guides and vans rentals are also non refundable for all bookings taking place in June, July and september. 

Cancellations: If you wish to cancel your tour, you must submit your request to us in writing by email at:

contact@discoverfrance.com or postal mail at: Discover France, 427 rue Hélène Boucher, Espace Commercial Fréjorgues Ouest, 34130 Mauguio, France.

If a cancellation is made after receipt of the deposit but before the 60 or 30 days final payment due date (depending on the number of participants in your group), 100% of the deposit are returned by wire transfer (excluding possible bank charges during the refund process). For Cancellation within 60 or 30 days, the entire deposit is non-refundable, and additional cancellation penalties may apply, up to 100% of tour costs. No refunds shall be made once the tour starts. There are NO EXCEPTIONS to this cancellation policy, including but not limited to reasons related to force majeure (see paragraph below), weather conditions, family or medical emergencies or any circumstances beyond our control. For all our stays outside mainland France, cancellation is free up to 60 days before departure. 

Pre-Departure Cancellations or Changes by Discover France: We reserve the right to cancel any tour prior to departure for any reason. In the event of such cancellation, a full refund will be issued to you via bank transfer, which shall constitute a full settlement. In the event that, prior to departure, we make any significant changes because of a problem with a supplier, for example a hotel bankruptcy, we will, as soon as reasonably possible, notify you of available alternatives. Such changes may generate a supplemental payment from you or possibly a refund. No refunds under this paragraph will be issued due to cancellations or changes due to Force Majeure .

No Reimbursements due to Changes or Cancellations: We will not reimburse Participants for any personal expenses such as airline tickets, other travel or hotel expenses due to changes in itineraries or tour cancellations.

Update: January 2024